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Support and Trouble Shooting FAQ Part 2

Last post 03-30-2012, 2:26 PM by Solicest. 0 replies.
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  •  03-30-2012, 2:26 PM 188410

    Idea [I] Support and Trouble Shooting FAQ Part 2


    Games for Windows Live related issues:

    “What ports need to be open to run Age of Empires Online?”

    The following ports are required to be open to successfully play Age of Empires Online through the Games for Windows LIVE platform:
    TCP 80
    UDP 88
    UDP 3074
    TCP 3074
    UDP 53
    TCP 53
    TCP 443

    These ports need to be accessible through both your firewall and your router.  For more information about opening ports on your router you should consult the instruction manual.  To open ports in Windows 7 you should follow these instructions:
    1.    Navigate to this path Control Panel > System and Security > Windows Firewall
    2.    Go to the ‘Advanced Settings’ on the left side of the window
    3.    Right click on ‘Inbound Rules’ and select ‘New Rule…’
    4.    Choose to create a new Port rule
    5.    Select either UDP or TCP and specify the port
    6.    Repeat steps four and five until you have made rules for all the listed ports
    For more information about your current networking settings you can run the Microsoft internet Connectivity Evaluation Tool found here: http://www.microsoft.com/windows/using/tools/igd/default.mspx
     
    “How do I make my offline profile a LIVE enabled profile?”

    To make your offline profile a LIVE enabled profile you can click Messages, Friends, or Players, and then click Join LIVE. If you don't have a profile yet, click Create New Profile, and choose Create LIVE Profile.  
    Games for Windows LIVE error code 8015403A
    The Games for Windows LIVE error code 8015403A currently links to the wrong website.  You will need to manually sign in at xbox.com using your same Games for Windows LIVE email address and navigate to the account management screen where you will be prompted to accept the new LIVE Terms of Service.  Once you have accepted the new Terms of Service, you will be able to successfully log into the Games for Windows LIVE client.

    Games for Windows LIVE Technical Support Forums

    If you’re having issues with the Games for Windows LIVE client, then the GFWL Technical Support forums can be an invaluable resource.  Here are some threads that have been helpful to many community members experiencing issues with the GFWL client:
    Games for Windows LIVE Technical Support forums
    Connection Issues FAQ
    LIVE Connect Issues – Cannot Connect to LIVE
    LIVE Troubleshooting – Things to Try First

    For additional support you can email us at community@ageofempiresonline.com.


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